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The floor

What an auditor actually reads — and what a template never writes.

By James Okonkwo

Coding QA reviewer

Audit readinessJuly 28, 20265 min

A reviewer working through papers and a laptop at a desk
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An auditor is not reading for style. They are reading for a handful of facts that either exist or do not: medical necessity, the policy that applies, the units billed, laterality, timing, and whether the code matches what was actually done.

Templates produce volume. They do not produce those facts. A note can run two pages and still omit the standard-of-care trial, the class findings, or the time statement the E/M code requires. Extrapolation does the rest — one missing element, applied backward across a sample.

Chart review before the claim moves is cheaper than chart review after a TPE letter. The second-read is not a courtesy. It is the last chance to catch a unit that outruns the procedure note, or an HCPCS that does not match the product’s classification.

We treat the chart as the thing that will be judged, not as a byproduct of the visit. That is a different job from capturing the encounter. Both have to happen. Only one of them survives the review.